All Systems Operational

About This Site

Welcome to CareAR's Health Status Page !



Subscribe now and follow real time operational status of our platform availability as well as other key features and services.

We'll communicate any interruptions we encounter on this page.


If you’re experiencing an issue that doesn’t appear below, please contact CareAR Support

Uptime over the past 90 days. View historical uptime.
CareAR United States Platform Operational
90 days ago
99.94 % uptime
Today
Assist Sessions Operational
90 days ago
99.91 % uptime
Today
Instruct Sessions Operational
90 days ago
99.91 % uptime
Today
AI Services Operational
90 days ago
100.0 % uptime
Today
CareAR Europe Platform Operational
90 days ago
99.94 % uptime
Today
Assist Sessions Operational
90 days ago
99.91 % uptime
Today
Instruct Sessions Operational
90 days ago
99.91 % uptime
Today
AI Services Operational
90 days ago
100.0 % uptime
Today
CareAR Canada Platform Operational
90 days ago
99.94 % uptime
Today
Assist Sessions Operational
90 days ago
99.91 % uptime
Today
Instruct Sessions Operational
90 days ago
99.91 % uptime
Today
AI Services Operational
90 days ago
100.0 % uptime
Today
CareAR Japan Platform Operational
90 days ago
99.94 % uptime
Today
Assist Sessions Operational
90 days ago
99.91 % uptime
Today
Instruct Sessions Operational
90 days ago
99.91 % uptime
Today
AI Services Operational
90 days ago
100.0 % uptime
Today
CareAR Integrations Operational
90 days ago
99.91 % uptime
Today
WebAPI Integration ? Operational
90 days ago
99.91 % uptime
Today
ServiceNow Integration ? Operational
90 days ago
99.91 % uptime
Today
Salesforce Integration ? Operational
90 days ago
99.91 % uptime
Today
CareAR Web Portal ? Operational
90 days ago
99.91 % uptime
Today
SMS Invites ? Operational
System Emails ? Operational
CareAR Assist Recording Storage: AWS-S3 ? Operational
AWS s3-us-standard Operational
AWS s3-us-east-2 Operational
AWS s3-us-west-1 Operational
AWS s3-us-west-2 Operational
AWS s3-eu-north-1 Operational
AWS s3-eu-central-1 Operational
AWS s3-eu-south-1 Operational
AWS s3-eu-west-1 Operational
AWS s3-eu-west-2 Operational
AWS s3-eu-west-3 Operational
AWS s3-ap-east-1 Operational
AWS s3-ap-northeast-1 Operational
AWS s3-ap-northeast-2 Operational
AWS s3-ap-northeast-3 Operational
AWS s3-ap-south-1 Operational
AWS s3-ap-southeast-1 Operational
AWS s3-ap-southeast-2 Operational
AWS s3-sa-east-1 Operational
Google Cloud Platform ? Operational
Cloud Filestore ? Operational
Cloud Datastore ? Operational
Identity & Access Management ? Operational
Identity & Security ? Operational
Google Cloud Networking ? Operational
Google Compute Engine ? Operational
Google Container Engine ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 14, 2025

No incidents reported today.

Jun 13, 2025
Scheduled Service Maintenance on June 13th
Completed - The scheduled maintenance has been completed.
Jun 13, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 20:00 CDT
Scheduled - Dear CareAR Customers,

We want to inform you that we have scheduled service maintenance for CareAR on June 13th from 8:00 PM CST to 10:00 PM CST. This planned maintenance is standard practice as part of our commitment to ensure the continued performance, reliability, and security of our services.

During this time, there may be minor, intermittent service disruptions lasting only a few seconds. We apologize for any inconvenience this may cause and appreciate your understanding.

If you have any questions or need assistance, please contact our support team at service@carear.com or visit our Help Center (https://help.carear.com) or our status page (https://status.carear.com).

Thank you for your cooperation,
CareAR Team
May 23, 16:08 CDT
Jun 12, 2025
Log in capabilities for CareAR Application and CareAR Web portal
Postmortem - Read details
Jun 13, 08:39 CDT
Resolved - Google has concluded addressing issues on the GCP platform. CareAR platform monitoring and testing has resulted in continued successful results.
Jun 12, 20:57 CDT
Monitoring - As Google's remediation efforts are underway, the CareAR team’s tests show successful results. Users should be able to access the platform. That said, the CareAR team will continue to monitor the situation closely.
Jun 12, 16:38 CDT
Update - As Google performs mitigation actions to the GCP platform some CareAR logins are now showing successful. Assist and Instruct sessions post login are showing signs of improvement as well. The CareAR team continues to monitor the situation closely.
Jun 12, 15:51 CDT
Update - Google has confirmed that the root cause has been identified and the appropriate mitigations have been applied in some locations. The CareAR team continues to monitor the situation closely.
Jun 12, 15:07 CDT
Update - Google has confirmed that the issue is in the process of recovering in some locations. The CareAR team continues to monitor the situation closely.
Jun 12, 14:45 CDT
Update - Google acknowledged this is a widespread incident impacting multiple services. The Google engineers are continuing to mitigate the issue.
Jun 12, 14:21 CDT
Update - We are continuing to investigate this issue.
Jun 12, 14:11 CDT
Update - Updated investigation is showing signs that the CareAR platform is experiencing challenges with most services including Assist and Instruct sessions.
Jun 12, 14:09 CDT
Update - Login challenges appear to be due to an outage currently being experienced by Google. More details of Google's outage are available here:
https://status.firebase.google.com/incidents/ZcF1YDUvpdixZ2eo4R29

The CareAR Support Team will continue investigating and working towards resolving these login difficulties as quickly as possible.
Jun 12, 13:50 CDT
Investigating - We are currently investigating potential reports of login difficulties affecting some users attempting to access the CareAR platform. Our Support team is actively working to identify and resolve these login difficulties as quickly as possible.

Updates will be posted here as more information becomes available.

Thank you for your patience and understanding.

— The CareAR Support Team
Jun 12, 13:20 CDT
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025
Scheduled Service Maintenance on June 6th
Completed - The scheduled maintenance has been completed.
Jun 6, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 20:00 CDT
Scheduled - Dear CareAR Customers,

We want to inform you that we have scheduled service maintenance for CareAR on June 6th from 8:00PM CST to 10:00 PM CST. This planned maintenance is standard practice as part of our commitment to ensure the continued performance, reliability, and security of our services.

During this time, there may be minor, intermittent service disruptions lasting only a few seconds. We apologize for any inconvenience this may cause and appreciate your understanding.

If you have any questions or need assistance, please contact our support team at service@carear.com or visit our Help Center (https://help.carear.com) or our status page (https://status.carear.com).

Thank you for your cooperation,
CareAR Team
May 23, 16:05 CDT
Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

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