Postmortem -
Read details
Jun 13, 08:39 CDT
Resolved -
Google has concluded addressing issues on the GCP platform. CareAR platform monitoring and testing has resulted in continued successful results.
Jun 12, 20:57 CDT
Monitoring -
As Google's remediation efforts are underway, the CareAR team’s tests show successful results. Users should be able to access the platform. That said, the CareAR team will continue to monitor the situation closely.
Jun 12, 16:38 CDT
Update -
As Google performs mitigation actions to the GCP platform some CareAR logins are now showing successful. Assist and Instruct sessions post login are showing signs of improvement as well. The CareAR team continues to monitor the situation closely.
Jun 12, 15:51 CDT
Update -
Google has confirmed that the root cause has been identified and the appropriate mitigations have been applied in some locations. The CareAR team continues to monitor the situation closely.
Jun 12, 15:07 CDT
Update -
Google has confirmed that the issue is in the process of recovering in some locations. The CareAR team continues to monitor the situation closely.
Jun 12, 14:45 CDT
Update -
Google acknowledged this is a widespread incident impacting multiple services. The Google engineers are continuing to mitigate the issue.
Jun 12, 14:21 CDT
Update -
We are continuing to investigate this issue.
Jun 12, 14:11 CDT
Update -
Updated investigation is showing signs that the CareAR platform is experiencing challenges with most services including Assist and Instruct sessions.
Jun 12, 14:09 CDT
Update -
Login challenges appear to be due to an outage currently being experienced by Google. More details of Google's outage are available here:
https://status.firebase.google.com/incidents/ZcF1YDUvpdixZ2eo4R29
The CareAR Support Team will continue investigating and working towards resolving these login difficulties as quickly as possible.
Jun 12, 13:50 CDT
Investigating -
We are currently investigating potential reports of login difficulties affecting some users attempting to access the CareAR platform. Our Support team is actively working to identify and resolve these login difficulties as quickly as possible.
Updates will be posted here as more information becomes available.
Thank you for your patience and understanding.
— The CareAR Support Team
Jun 12, 13:20 CDT